Diagnostics

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ZAGG Phone Repair: Diagnostics

The last time your phone acted up, did you try to figure it out yourself? Maybe you searched forums or TikTok tutorials, only to find confusing and conflicting advice. DIY troubleshooting might work for small issues, but when it comes to today’s expensive and delicate devices, guessing can often make things worse.

Finding a trustworthy repair expert can be difficult, but your search ends here. At ZAGG Phone Repair, our certified technicians bring years of hands-on experience with every type of device. From iPhones and iPads to Samsung Galaxy, Google Pixel, and even the latest foldables, we’ve seen every kind of issue: shattered screens, batteries that drain too quickly, failing speakers, charging port damage, water exposure, overheating, and more. Whatever the story behind your device, we’ve likely heard it—and we know how to fix it. Best of all, we’ll give you a clear diagnosis, no hidden fees, and a fair, guaranteed price.

Our team will get to work right away. We diagnose problems on the latest iPhone 15 and iPhone 16 models, Samsung Galaxy S24 and Z Fold 6, Google Pixel 9 and Pixel Fold 2, iPads, and virtually every other mobile device in use today. Through precise testing, we identify the real issue before beginning any repair. Whether it’s a screen, battery, or internal hardware problem, our experience ensures the right solution every time.

Repairing a phone is almost always more affordable than replacing it. The same goes for fixing a cracked screen instead of replacing the entire display. If it can be restored to like-new condition, we’ll make it happen—and we’ll be upfront if it can’t. During your diagnostic service, we’ll also check for any hidden problems and keep you fully informed before taking action.

Diagnosing Your iPhone with Smartphone Diagnostics

Between video calls, streaming, reading emails, and keeping up with social media, most people spend hours every day on their smartphones. With so much of our daily life tied to our devices, a malfunctioning phone can feel like an emergency.

Whether you’ve cracked the screen on your iPhone 17 Pro Max, spilled water on your Galaxy S24 Ultra, or simply can’t figure out why your phone stopped working, there’s usually a fixable issue behind it. Before you rush to spend money on a brand-new device, consider visiting a smartphone diagnostics specialist who can pinpoint the problem quickly.

Visit a ZAGG Phone Repair Store

Get your phone fixed promptly by visiting one of our stores located in Maryland.

Find your nearest location and make an appointment online

Enter your zip code above and find the closest location to make an appointment

Bring your phone or tablet into one of our stores or mall kiosks

Come in and speak directly with one of our ZAGG technicians for a complete diagnosis

Get your phone or tablet fixed in store while you wait

A ZAGG technician will fix your phone or tablet promptly and correctly good as new

This year, we have repaired

iPhones: 21,983
iPads: 8,463
Galaxys: 4,496

iPhone, iPad, and Foldable Diagnostics: Why Hire a Professional?

If your device isn’t working properly, you might be tempted to try free diagnostic apps. While these apps aren’t inherently harmful, they can’t match the thorough service a trained professional provides. Not convinced? Here are several key reasons to hire a ZAGG Phone Repair specialist for diagnostics in 2025:

TESTIMONIALS

"Got my phone fixed in 10 minutes flat and offered me water while I waited!  Also super cool.  Will definitely recommend!" ~  Antonio W.

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"ZAGG Phone Repair provided the greatest service with fast turn around time. Highly recommended ! Got my friends phone repaired. In and out of store in 10 mins. Wow!" ~ Max D.

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"The ZAGG Phone Repair technicians are incredibly thoughtful, helpful and will not stop until you are satisfied. I came in with a cracked phone screen. Forty minutes later it was fixed." ~ Nick A.

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Jeff was awesome, good communicator, fantastic customer service experience today. My iPhone 6 had a very broke screen, kitchen plastic wrap holding it together. Dropped the phone off this morning and they quickly repaired, added optional glass shield at my request, and even helped identify and resolve a sensor issue, spotty charging problem.

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